Intelloop Privacy Policy
Last Updated: April 2, 2024 (Rev.2)
At Intelloop S.A.R.L. AU ("Intelloop," "we," "us," or "our"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, services, and communications. We process your personal information responsibly and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant regulations in the countries where Intelloop operates.
1. Information We Collect
We collect various types of information to provide and improve our services, including:
a. Personal Information You Provide to Us:
This includes information you voluntarily submit when you:
•Contact Us: Your name, email address, phone number, company name, and any message content when you use our contact forms, email us, or call us.
•Request Consultations or Information: Details provided when you inquire about our services, request a demo, or download resources.
•Register for Events or Webinars: Information collected during event registration, such as your name, organization, contact details, and dietary preferences (if applicable).
•Engage in Offline Communications: Information exchanged during meetings, phone calls, or other direct interactions.
•Apply for Careers: Information submitted as part of a job application, including your resume, cover letter, and professional background.
b. Information Collected Automatically:
When you visit our website, we may automatically collect certain information through cookies, web beacons, and similar technologies. This may include:
•Device and Usage Information: Your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and navigation paths.
•Website Activity Data: Information about your interactions with our website, such as clicks, scrolls, and search queries.
•Location Information: General location data derived from your IP address.
c. Information from Third-Party Sources:
We may receive information about you from third-party sources, such as business partners, social media platforms, and public databases, to supplement the information we collect directly. This may include professional information or publicly available data.
2. How We Use Your Information
We use the collected information for various purposes, primarily to:
•Provide and Manage Services: To deliver the services you request, respond to your inquiries, and provide customer support.
•Personalize Communications: To send you relevant information, updates, and personalized content based on your interests and interactions with us.
•Marketing and Promotions: To send you promotional materials, newsletters, and information about our services, events, and industry insights, where you have consented or where permitted by law.
•Website Improvement: To analyze website usage, understand user behavior, and improve the functionality, content, and user experience of our website.
•Event Management: To manage your registration for and participation in our events, webinars, and conferences.
•Recruitment: To process and evaluate job applications.
•Security and Fraud Prevention: To protect our website, systems, and users from unauthorized access, fraud, and other security threats.
•Legal and Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
•Statistical Reporting: For internal analytics, research, and reporting to understand trends and improve our business operations.
We will not, without your explicit consent, supply your personal information to any third party for their or any other third party's direct marketing purposes.
3. Legal Bases for Processing (for GDPR and similar regulations)
We process your personal information based on the following legal grounds:
•Consent: Where you have given us explicit consent for a specific purpose (e.g., for marketing communications).
•Contractual Necessity: Where processing is necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract (e.g., to provide requested services).
•Legitimate Interests: Where processing is necessary for our legitimate interests, provided these interests do not override your fundamental rights and freedoms (e.g., for website improvement, security, and internal analytics).
•Legal Obligation: Where processing is necessary to comply with a legal or regulatory obligation (e.g., tax, accounting, or audit requirements).
4. How We Share Your Information
We may share your personal information with:
•Service Providers: Third-party vendors, consultants, and other service providers who perform services on our behalf, such as website hosting, data analysis, marketing, and customer support. These service providers are obligated to protect your information and use it only for the purposes for which it was provided.
•Affiliates and Subsidiaries: Within the Intelloop group of companies for business and operational purposes.
•Business Partners: With trusted business partners for joint marketing activities or to offer complementary services, only with your consent or as otherwise permitted by law.
•Legal and Regulatory Authorities: When required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
•Successors in Business: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Your information will never be shared with or sold to third parties for their independent marketing or commercial purposes without your express consent.
5. International Data Transfers
Intelloop operates globally, and your personal information may be transferred to, stored, and processed in countries other than your own, including Morocco where our primary operations are based. These countries may have data protection laws that are different from those in your country. When we transfer your information internationally, we implement appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy and applicable laws, such as using Standard Contractual Clauses or relying on adequacy decisions.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
7. Cookies and Tracking Technologies
Our website uses both persistent and session cookies, as well as other tracking technologies, to:
•Recognize you when you return to our website.
•Track your navigation and preferences.
•Analyze website usage and traffic patterns.
•Deliver targeted advertisements and content.
You have control over your cookie preferences. Most web browsers allow you to manage cookies through their settings. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
8. Links to Third-Party Websites
Our website may contain links to third-party websites that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the Privacy Policy of every site you visit.
9. Data Security
We take the security of your personal information seriously. We implement appropriate technical and organizational measures designed to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure networks, and regular security assessments. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
10. Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:
•Right to Access: Request a copy of the personal information we hold about you.
•Right to Rectification: Request correction of inaccurate or incomplete personal information.
•Right to Erasure ("Right to be Forgotten"): Request the deletion of your personal information under certain circumstances.
•Right to Restrict Processing: Request that we limit the processing of your personal information under certain conditions.
•Right to Data Portability: Request to receive your personal information in a structured, commonly used, and machine-readable format, or to transmit it to another controller.
•Right to Object: Object to the processing of your personal information, particularly for direct marketing purposes.
•Right to Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your personal information. This will not affect the lawfulness of processing based on consent before its withdrawal.
•Right to Lodge a Complaint: Lodge a complaint with a supervisory authority if you believe our processing of your personal information is not compliant with data protection laws.
To exercise any of these rights, please contact us using the details provided below.
11. Non-Disclosure Agreement (NDA)
Any data shared by potential customers with Intelloop, especially during initial consultations or project discussions, will be treated with the utmost confidentiality and will be subject to a Non-Disclosure Agreement (NDA). We commit not to disclose, disseminate, or use this information for unauthorized purposes.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: med.labiad@intel-loop.com
Address: Intelloop S.A.R.L. AU 410, Boulevard Zerktouni, Hamad, N°1 Casablanca-20040 Morocco
Thank you for trusting Intelloop with your information.